Privacy Policy
1. Introduction
Welcome to Laundy ACE ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our laundry service application (the "App").
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: This includes your name, email address, phone number, and payment information.
- Usage Data: Information about how you use the App, including your IP address, device information, and app interactions.
- Transaction Data: Details of your purchases, orders, and service requests.
- Location Data: If you enable location services, we may collect your geographical location to provide location-based services.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process orders, schedule pickups, and deliver laundry services.
- To Communicate: To send you updates, notifications, and customer support information.
- To Improve Our App: To analyze usage patterns and enhance the functionality of our App.
- To Process Payments: To handle billing and payment transactions.
- For Marketing: With your consent, to send promotional materials and offers.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that assist us in providing our services (e.g., payment processors, delivery partners).
- Legal Requirements: If required by law or to comply with legal processes, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or other business restructuring, your information may be transferred as part of the assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to certain conditions.
- Opt-Out: Opt out of receiving promotional communications from us.
- Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at enquiry@ivorytechnologies.com.
7. Children's Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our App and updating the "Effective Date" at the top. Your continued use of the App after any changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: