Privacy Policy

This Privacy Policy describes how LaundryAce ("we", "us", or "our") collects, uses, and shares information when you use our website and platform (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account details such as your name, business name, email address, and phone number.
• Billing information processed through our payment providers.
• Content you enter into the Service, including customer records, orders, and pricing.
• Messages you send us through contact or demo request forms.

Information collected automatically

• Log data such as IP address, browser type, pages visited, and timestamps.
• Device information and cookies used to keep you signed in and remember preferences.

2. How We Use Information

• To provide, maintain, and improve the Service.
• To process transactions and send related information such as invoices and receipts.
• To respond to your requests, questions, and support needs.
• To send product updates, security alerts, and administrative messages.
• To monitor usage and protect against fraud, abuse, and security incidents.

3. Sharing of Information

We do not sell your personal information. We share information only with:

• Service providers who process data on our behalf (hosting, payments, email, analytics).
• Authorities when required by law or to protect the rights and safety of others.
• A successor entity in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will delete or anonymize data upon request, subject to legal and accounting obligations.

5. Security

We use industry-standard measures, including encryption in transit (SSL/TLS), access controls, and regular backups. No method of transmission or storage is completely secure, but we work continuously to protect your data.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.

7. Cookies

We use essential cookies to operate the Service and optional analytics cookies to understand usage. You can control cookies through your browser settings.

8. Children's Privacy

The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Service or by email, and the "Last updated" date above will change.

10. Contact Us

Questions about this Policy? Reach us at privacy@laundryace.com or through our contact page.