Frequently Asked Questions
Everything you need to know about LaundryAce. Can't find your answer? Contact us.
Getting Started
The Basics
What is LaundryAce?+
LaundryAce is an all-in-one SaaS platform for laundry and dry-cleaning businesses. It covers order management, POS, customer CRM, pickup & delivery scheduling, analytics, and invoicing from a single dashboard.
How long does setup take?+
Most businesses are live within 24–48 hours. Our onboarding team handles data migration, staff training, and configuring your services and pricing.
Do I need to install anything?+
No. LaundryAce runs in any modern web browser. Mobile apps for customers and drivers are available on iOS and Android.
Can I import my existing customer data?+
Yes. You can import customers, services, and pricing from a spreadsheet, and our team will help you map everything during onboarding.
Operations
Running Your Business
Can I manage multiple store locations?+
Yes. Oversee all locations from one dashboard, set location-specific pricing, assign staff per branch, and view consolidated or per-store analytics. Multi-store support is included on the Professional and Enterprise plans.
How does the garment tagging system work?+
Every item gets a unique QR or barcode tag at intake. Staff scan the tag at each stage, so you can locate any garment and its order status instantly.
Does it handle pickup and delivery?+
Yes. Customers schedule pickups online, and you get route planning, driver assignment, and live tracking. Delivery zones and fees are fully configurable.
Billing & Security
Accounts, Payments & Data
Is my data secure?+
Yes. All data is transmitted over SSL/TLS and stored on secure cloud servers with regular automated backups. We follow international data protection standards.
Is there a free trial?+
The Professional plan includes a 7-day free trial with no credit card required. See the pricing page for details.
Can I cancel anytime?+
Yes. There are no long-term contracts on Starter and Professional. You can cancel or change plans from your dashboard at any time.
What kind of support is included?+
All plans include email support. Professional adds priority support, and Enterprise includes a dedicated account manager plus onboarding and staff training.